FAQ

SCHOOLS : Click on "create your account" icon, fill in all the fields and press submit. Once this step is completed, a confirmation email will be sent to you to complete your registration. You can then reconnect to your Merenda account by entering your email and password. Click on add a child and complete the registration using the drop-down menu and click on submit. Please take note, that you must indicate your child's group when completing the registration. Important to confirm till the end to make sure the transaction work well. 

SCHOOLS  : No, there is no minimum of meals to order. You can even order only once in the month.

SCHOOLS : We use Nuvei Payments for all our on-line transactions; all payments are done by credit card.

SCHOOLS : At the end of each month, an email will be sent to you automatically, informing you that the new menu for the following month is now available online. 

However, please note that you can place an order at any time during the current month. Just keep in mind that there is a one-business-day processing delay, so be sure to plan ahead if you need a meal for a specific day.

For example, if you place your order on a Monday, the Tuesday menu with all six meal options will no longer be available. Only the emergency meal option can be ordered for Tuesday. The next day with all six meal options available will be Wednesday.

SCHOOLS : Once you completed your order, you must return to your Merenda account. Below your child's name, click on the month you want to print/view. Your selections will appear and a field on the right side of the screen gives you the option to print your menu. 

SCHOOLS  : All our meals are approved by our nutritionist.  In addition, we adhere to the food policy of the Ministry of Education as well as that of the School Board.

SCHOOLS : All meals contain the daily serving of protein, vegetables and starch. The meal is served with sides : dessert and beverage. You also have the option of ordering the meal only (without any side).

SCHOOLS : YES, you can cancel a meal at any time during the month. Simply return to your account and choose the meal to cancel.

IMPORTANT: YOUR MEAL CAN BE CANCELLED UNTIL 7:00 AM THE SAME MORNING

A credit will be granted directly in your account usable on your next order.

SCHOOLS : The regular portion is 325 grams and the adolescent portion is 400 grams (depending on the meal)

ÉCOLES : In order to make a change to an order in progress, you must cancel the order in question by simply returning to your account and choosing the meal to cancel. You can then place a new order with the desired meal. Everything must be done within 24 working hours to have access to the 6 choices.